This Refund Policy explains how returns, refunds, and related matters are handled when you purchase from our online store. We want customers to feel confident when shopping with us. If a product does not meet your expectations, we aim to make the return process clear and fair. This policy applies to all customers, including customers in the United States and customers in other countries.
We offer a sixty-day return window. You may request a return within sixty days of receiving your order. The return window begins on the date the order is delivered, as confirmed by the carrier's tracking information. If tracking information is not available, we will use a reasonable estimate based on the shipping method and destination. To be eligible for a return, the product should be in a condition that allows us to process the return in accordance with this policy. We understand that fragrance products are often used soon after delivery, so we do not require that every item be completely unused. However, we do ask that returns be made in good faith and that the product not be damaged through misuse or neglect.
To start a return, please contact us through our Contact page. Provide your order number, the item or items you wish to return, and a brief explanation of the reason for the return. This helps us process your request quickly. We may ask for additional information, such as photos of the product or packaging, if there is a problem with the item. Once your return request is approved, we will provide instructions for sending the product back. Please do not send items back without contacting us first, as unauthorized returns may not be processed.
Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as sending the wrong item or a product that is defective. If the return is due to our error, we will provide a prepaid return label or reimburse reasonable return shipping costs. If the return is for another reason, such as a change of mind or a scent preference, the customer is responsible for return shipping costs. We recommend using a trackable shipping method for returns, as we cannot process a refund for items that are lost in transit back to us.
Once we receive the returned item, we will inspect it and process the refund. Refunds are generally issued within five to ten business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement. We will notify you when the refund has been issued. If you have not received your refund after the expected timeframe, please contact your bank or payment provider first, then contact us through our Contact page if the issue persists.
We may offer replacements or exchanges in certain situations. If you received a defective or damaged item, please contact us within a reasonable time after delivery. We may request photos or other evidence of the issue. Depending on the circumstances, we may send a replacement, issue a refund, or provide another suitable solution. We want to resolve problems in a way that is fair and practical for the customer.
If an order is returned to us because the customer refused delivery, failed to collect the package, or provided an incorrect address, we may treat the order as a return. In such cases, the refund may be reduced by shipping and handling costs that we incurred. This is because free shipping is provided as a benefit to customers, but it does not eliminate the actual cost of shipping when an order is returned due to customer-related issues. We will explain any deductions clearly before processing the refund.
We do not accept returns for items that are damaged due to misuse, improper storage, or normal wear and tear. We also do not accept returns for items that have been altered or used in a way that makes them unsellable, unless the return is due to a defect or an error on our part. If you are unsure whether your situation qualifies for a return, please contact us and we will review it with you.
If you received a product that is different from what you ordered, please contact us as soon as possible. We will arrange for the correct item to be sent or issue a refund, depending on your preference and availability. If the item you ordered is out of stock, we will notify you and offer a substitute, a store credit, or a refund. We do not want customers to wait indefinitely for a product that cannot be shipped.
If you believe there is a problem with a product that is not covered by this policy, please contact us through our Contact page. We will review the situation and determine whether a refund, replacement, or other resolution is appropriate. We aim to be reasonable and fair in all cases. Our goal is to build long-term trust, not to avoid responsibility.
This Refund Policy is part of our overall terms of purchase. By placing an order, you acknowledge that you have read and understood this policy. We may update this policy from time to time to reflect changes in our operations or legal requirements. The version posted on our website at the time of your order applies to that order. If you have questions about returns or refunds, please contact us through our Contact page before placing your order.
