This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store. It applies to all customers, including customers in the United States and customers in other countries. By placing an order, you agree to the terms described in this policy. We aim to make shipping simple, transparent, and free of unexpected costs for the customer.
We offer free shipping on all orders. There is no minimum order value required to qualify for free shipping. There is no flat fee, handling fee, packaging fee, or fuel surcharge added at checkout. The price you see for the product is the price you pay for the product, and shipping is provided at no cost to you. This applies to every item in our store and to every destination we serve. We do not use free shipping as a limited-time promotion that disappears after a certain number of orders. It is a permanent part of how we operate.
We also handle duties, taxes, and other import-related charges associated with delivery. In many online shopping situations, customers are asked to pay additional fees when a package arrives in their country. These fees can be unexpected and frustrating. We do not want our customers to experience that. For orders placed through our store, we cover the relevant customs duties, import taxes, and related charges that may apply to the delivery of your order. You are not required to pay extra fees to receive your package. If a carrier or customs authority contacts you about a charge related to your order, please contact us through our Contact page so we can review the situation and assist you.
Order processing begins after your order is placed and payment is confirmed. We aim to process and dispatch orders within one to three business days. Business days generally refer to Monday through Friday, excluding public holidays. During periods of high demand, such as seasonal shopping events or major holidays, processing may take slightly longer. If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided at checkout. We appreciate your patience during busy periods and will work to get your order moving as quickly as possible.
Once your order has been dispatched, the estimated delivery time is generally six to twelve days. This is an estimate, not a guaranteed delivery date. Actual delivery time can vary depending on the destination country, the efficiency of local postal or courier services, customs clearance procedures, weather conditions, and other factors outside our control. For customers in the United States, delivery is often within the shorter end of this range, but we cannot promise a specific arrival date. For international customers, delivery may take longer due to distance and local processing. We provide tracking information when it is available so you can follow the progress of your shipment.
We ship to addresses provided by the customer at checkout. It is the customer's responsibility to ensure that the shipping address is complete, accurate, and deliverable. This includes the correct street address, apartment or unit number, city, state or province, postal code, and country. If an order is returned to us because the address was incorrect or incomplete, we will contact you to arrange a solution. Additional shipping costs may apply in such cases, even though our standard shipping is free. We are not responsible for delays or losses caused by incorrect address information provided by the customer.
If you need to change your shipping address after placing an order, please contact us as soon as possible through our Contact page. We will do our best to update the address before the order is dispatched. Once an order has been shipped, we may not be able to change the address. In that situation, you may need to contact the carrier directly or wait for the package to be returned to us before we can reship it. We cannot guarantee that address changes will be possible after dispatch.
We are not responsible for packages that are lost, stolen, or damaged after they have been marked as delivered by the carrier. If your tracking information shows that your order was delivered but you did not receive it, please check with neighbors, building management, or your local post office first. If you still cannot locate the package, contact us through our Contact page and we will review the situation with you. We may be able to provide additional information or assist with a carrier claim, but we cannot guarantee a replacement or refund for packages confirmed as delivered to the address provided.
If a package is delayed in transit, we ask for your patience. Delivery estimates are based on typical transit times, but delays can happen. If your tracking information has not updated for an extended period, please contact us. We will contact the carrier and provide you with any available updates. In some cases, a package may be held by customs for inspection. This is outside our control. We will monitor the situation and keep you informed as much as possible.
We reserve the right to use the shipping carrier or shipping method of our choice. We may use postal services, international couriers, or regional delivery partners depending on the destination and the nature of the order. The free shipping offer applies to standard shipping methods. Expedited shipping may not be available in all regions. If expedited options are available at checkout, additional charges may apply, and the delivery estimate for expedited shipping will be displayed separately.
If your order contains multiple items, we may ship them separately. This can happen if items are stored in different locations or if one item is ready before another. You will not be charged extra for split shipments. Each shipment will have its own tracking information when available. If you receive one part of your order and are waiting for another part, please allow additional time for the remaining items to arrive.
We do not ship to certain restricted destinations where international shipping is not permitted or where our carriers cannot provide reliable service. If we cannot ship to your location, we will notify you and cancel the order. If payment has already been made, we will issue a refund in accordance with our Refund Policy.
If an order is refused by the customer at delivery, or if the customer fails to collect the package from a local pickup point within the required time, the package may be returned to us. In such cases, we may treat the order as a return. Refunds for refused or uncollected packages may be subject to deductions for shipping and handling costs that we incurred, even though standard shipping is free to the customer. We will review each situation individually and communicate the outcome clearly.
We are committed to clear communication throughout the shipping process. After your order is dispatched, you will receive a confirmation message with tracking details when available. You can also contact us through our Contact page for updates. We ask that you wait until the estimated delivery window has passed before reporting a missing package, unless tracking shows a clear problem. This helps us avoid unnecessary investigations and allows carriers time to complete delivery.
This Shipping Policy is part of our overall terms of purchase. By placing an order, you acknowledge that you have read and understood this policy. We may update this policy from time to time to reflect changes in our operations, carrier relationships, or legal requirements. The version posted on our website at the time of your order applies to that order. If you have questions about shipping, please contact us through our Contact page before placing your order.
